BEAT THE BAN WITH HULA
Hula is shipping nationwide
BEAT THE BAN WITH HULA
Hula is shipping nationwide
BEAT THE BAN WITH HULA
Hula is shipping nationwide
BEAT THE BAN WITH HULA
Hula is shipping nationwide
BEAT THE BAN WITH HULA
Hula is shipping nationwide
BEAT THE BAN WITH HULA

Privacy Policy

ABOUT THIS NOTICE

HULA PODS LIMITED is committed to protecting the privacy and security of your personal information. This privacy notice explains how we collect and use personal information about you in accordance with UK data protection law. Please read it carefully.

Data protection law requires that personal information we hold about you must be:

  • Used lawfully, fairly and in a transparent way
  • Collected only for valid purposes we have clearly explained
  • Relevant and limited to those purposes
  • Accurate and kept up to date
  • Kept only as long as necessary
  • Kept securely

If you have any questions about this notice or how we use your personal information, please contact us.

1. INFORMATION ABOUT US

1.1

We are HULA PODS LIMITED.

Registered office:
20 Wenlock Road
London
England
N1 7GU

Registered company number: 16250723

1.2

We operate the website:

This privacy notice applies to your use of this website.

1.3

You can contact us:

2. CONTRACT INFORMATION AND CORRESPONDENCE

2.1

If you enter into a contract with us, we collect personal information such as:

  • Name
  • Contact details
  • Delivery details
  • Payment details
  • Contract details
  • Correspondence relating to your order

2.2

You must provide certain information for us to fulfil your order:

  • Your name and contact details
  • Delivery address
  • Payment details

If this information is not provided, we may not be able to complete your order.

2.3

We may also collect personal information when you contact us by:

  • Email
  • Telephone
  • Post
  • SMS
  • Website contact form
  • Live chat

This may include enquiries, reviews, complaints or disputes.

2.4 Social media

If you engage with us on social media, we may use information available from your profile to respond to you.

2.5 Call information

We may record:

  • Phone numbers used to contact us
  • Date, time and duration of calls

If calls are recorded, you will be informed.

2.6

We use this information:

  • To perform our contract with you
  • To comply with legal obligations
  • For fraud prevention
  • To deal with complaints or enquiries
  • To administer your account
  • To improve our services

2.7 Retention

  • Contract-related information is kept for up to 7 years after your last contact
  • General enquiries are kept for 12 months
  • Payment details are processed by our payment providers (e.g. Stripe, Klarna, PayPal) in line with their policies

3. MARKETING

3.1

We may collect your name and contact details to send you information about products or services you may be interested in.

3.2

You can opt out of marketing at any time by:

  • Clicking unsubscribe in emails
  • Contacting us directly

If you opt out, we will add you to a suppression list to ensure you are not contacted again for marketing purposes.

3.3

We only send marketing emails or texts to individuals with their consent.

3.4

We do not sell your data to third parties. We may use trusted service providers (e.g. email platforms) to send marketing on our behalf.

4. WEBSITE INFORMATION

4.1

We collect technical data when you use our website, including:

  • IP address
  • Browser type and version
  • Device information
  • Time zone
  • Pages visited
  • Interaction data

This helps us:

  • Administer and improve our website
  • Keep it secure
  • Analyse performance

4.2 Cookies

We use cookies and analytics tools. You can accept or reject non-essential cookies via our cookie banner.

4.3 Retention

Website usage information is generally kept for up to 12 months.

4.4 Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy policies.

5. COMPETITIONS

If you enter a competition, we may collect:

  • Name
  • Contact details
  • Social media handles
  • Entry information

We use this to:

  • Run the competition
  • Contact winners
  • Deliver prizes

Winner details (usually name and county) may be shared with the Advertising Standards Authority if required.

Competition data is kept for up to 12 months after the competition ends.

6. PHOTOS, CONTENT AND PROMOTIONAL MATERIAL

If you provide content to us (such as reviews, testimonials, images or videos), we may publish this on our website or social media for promotional purposes.

You may request removal at any time unless we have a contractual right to continue using it.

7. PROFESSIONAL CONTACTS

If you work for a supplier or business partner, we may hold:

  • Name
  • Contact details
  • Job title
  • Details of our business relationship

We retain this information for up to 7 years after the end of the business relationship.

8. INFORMATION COLLECTED AT OUR PREMISES

Visitor Information

We may record:

  • Name
  • Employer
  • Visit details
  • Vehicle registration

Visitor records may be kept for up to 7 years.

CCTV

CCTV may operate at our premises for security purposes. Recordings are generally retained for up to 30 days unless required for an investigation.

9. JOB APPLICATIONS

If you apply for a role with us, we collect:

  • Contact details
  • CV and application information
  • References

Unsuccessful applications are retained for up to 6 months.

Successful applicants’ data is handled under our employee privacy notice.

10. LEGAL CLAIMS

We may retain information where necessary to establish, defend or pursue legal claims.

11. LEGAL BASIS FOR PROCESSING

We use your information because:

  • It is necessary to perform a contract
  • We must comply with legal obligations
  • It is in our legitimate interests
  • You have provided consent (where required)

12. SHARING YOUR INFORMATION

We do not sell your personal data.

We may share it with:

  • Payment processors
  • Delivery providers
  • IT service providers
  • Legal advisers
  • Regulators (where required by law)

All third parties must keep your information secure and use it only for authorised purposes.

13. INTERNATIONAL TRANSFERS

Your data is primarily stored in the UK.

If transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law.

14. DATA SECURITY

We have appropriate security measures in place to prevent your personal information from being:

  • Lost
  • Misused
  • Accessed without authority
  • Altered
  • Disclosed

15. HOW LONG WE KEEP YOUR INFORMATION

We only keep personal data for as long as necessary for the purposes described in this notice, including legal, accounting and reporting requirements.

16. YOUR RIGHTS

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure
  • Object to processing
  • Restrict processing
  • Request data transfer
  • Withdraw consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us.

You will not normally have to pay a fee. We may request proof of identity before responding.

We aim to respond within one month.

17. CHANGES TO THIS PRIVACY NOTICE

We may update this notice from time to time. The latest version will always be available on our website.

If you would like, I can also:

Format this into a clean website-ready HTML version**

Add a GDPR-compliant cookies section tailored to Shopify or WooCommerce

Add a CBD-specific compliance wording (if applicable)