BEAT THE BAN WITH HULA
Hula is shipping nationwide
BEAT THE BAN WITH HULA
Hula is shipping nationwide
BEAT THE BAN WITH HULA
Hula is shipping nationwide
BEAT THE BAN WITH HULA
Hula is shipping nationwide
BEAT THE BAN WITH HULA
Hula is shipping nationwide
BEAT THE BAN WITH HULA

Delivery Policy

1 ABOUT THIS POLICY

1.1 This Delivery Policy applies to all orders placed through our website www.hulapods.co.uk and should be read alongside our Consumer Sales Terms and Conditions. Where there is any conflict between this Delivery Policy and our Terms and Conditions, the Terms and Conditions shall prevail.

1.2 We are HULA PODS LIMITED. If you have any questions about delivery, please contact us at support@hulapods.co.uk.

2 DELIVERY AREA

2.1 We deliver to Mainland UK addresses only (meaning England, Scotland and Wales, but excluding Northern Ireland, the Scottish Highlands and the Channel Islands).

2.2 If you are based outside of Mainland UK and would like to place an order, please contact us at support@hulapods.co.uk so that we can determine whether we are able to assist you and advise on any additional delivery charges which may apply.

3 OUR DELIVERY PARTNERS

3.1 We use the following carriers to deliver our products:

3.1.1 Royal Mail – for standard and tracked delivery services.

3.1.2 DPD – for express and next day delivery services.

3.2 The carrier assigned to your order will depend on the delivery service you select at checkout and the size and weight of your order. We reserve the right to use an alternative carrier where necessary to fulfil your order.

4 DELIVERY OPTIONS AND TIMEFRAMES

4.1 We offer the following delivery options (all timeframes are estimated working days from the date of dispatch and exclude weekends and bank holidays unless otherwise stated):

Royal Mail Standard Delivery

 Estimated delivery: 2–5 working days.

 Orders are sent via Royal Mail 2nd Class or Royal Mail 48.

Royal Mail Tracked Delivery

 Estimated delivery: 1–3 working days.

 Orders are sent via Royal Mail 1st Class Signed For or Royal Mail Tracked 24/48.

 Full tracking information will be provided by email once your order has been dispatched.

DPD Express / Next Day Delivery

 Estimated delivery: next working day (for orders placed before the cut-off time displayed at checkout).

 DPD will provide you with a one-hour delivery window by email or SMS on the day of delivery.

 Full tracking is available via the DPD app or website.

4.2 Delivery charges for each option will be displayed at checkout before you complete your order. We may offer free delivery promotions from time to time; details will be shown on our website.

4.3 All delivery timeframes are estimates only and are not guaranteed. We will endeavour to deliver your order within the timeframes stated but shall not be liable for any delay in delivery caused by circumstances beyond our reasonable control.

4.4 In any event, we will deliver your order within 30 days of the date on which we accept your order, unless we have agreed alternative arrangements with you.

5 DISPATCH AND ORDER PROCESSING

5.1 Orders are processed and dispatched Monday to Friday (excluding bank holidays). Orders placed after our daily cut-off time, or on weekends or bank holidays, will be processed on the next working day.

5.2 Once your order has been dispatched, you will receive a confirmation email containing your tracking details (where applicable).

5.3 During peak periods (such as bank holidays, promotional events or seasonal peaks) dispatch and delivery times may be longer than usual. We will endeavour to keep you informed of any significant delays.

6 AGE VERIFICATION ON DELIVERY

6.1 As our products contain e-liquid, all deliveries are subject to age verification. You must be aged 18 or over to receive a delivery from us.

6.2 Our delivery partners may request photographic identification to verify the age of the person accepting delivery. If the person accepting delivery is unable to provide satisfactory proof of age, the delivery may be refused and returned to us.

6.3 Parcels will not be left in a safe place, with a neighbour or at a collection point unless age verification can be satisfactorily completed.

7 FAILED AND MISSED DELIVERIES

7.1 If no one aged 18 or over is available to accept delivery at the address provided:

7.1.1 Royal Mail – a “Something for You” card will be left advising you how to rearrange delivery or collect your parcel from your local delivery office. Parcels will be held for up to 18 days before being returned to us.

7.1.2 DPD – DPD will attempt to contact you to rearrange delivery. You may also rearrange delivery via the DPD app or website. Parcels will be returned to us if delivery cannot be completed within the timescales set by DPD.

7.2 If a parcel is returned to us due to a failed delivery, we will contact you to arrange redelivery. Please note that additional delivery charges may apply for redelivery.

7.3 If, despite our reasonable efforts, we are unable to contact you or arrange redelivery within 14 days of the parcel being returned to us, we may cancel your order and issue a refund less any delivery and return costs incurred.

8 DAMAGED OR MISSING ITEMS

8.1 Please inspect your order upon delivery. If any items are damaged, missing or incorrect, please contact us at support@hulapods.co.uk within 48 hours of receiving your delivery, providing your order number and photographs of any damage where possible.

8.2 We will investigate the matter and, where appropriate, arrange a replacement or refund at no additional cost to you.

8.3 If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate with the relevant carrier on your behalf.

9 LOST PARCELS

9.1 If your order has not been delivered and tracking information indicates that it has been lost in transit, please contact us at support@hulapods.co.uk.

9.2 We will raise an investigation with the relevant carrier. Please allow up to 10 working days for the investigation to be completed. Once a parcel has been confirmed as lost, we will offer you a replacement or a full refund (including any delivery charges paid).

10 INCORRECT DELIVERY ADDRESS

10.1 It is your responsibility to ensure that the delivery address provided at checkout is correct and complete.

10.2 If you realise you have provided an incorrect address after placing your order, please contact us as soon as possible at support@hulapods.co.uk. We will endeavour to amend the address before dispatch, but cannot guarantee this will be possible.

10.3 We shall not be held responsible for any delay or non-delivery resulting from an incorrect or incomplete delivery address provided by you. Any additional costs incurred for redelivery to the correct address will be your responsibility.

11 DELIVERY DELAYS BEYOND OUR CONTROL

11.1 If delivery of your order is delayed by an event outside our reasonable control (including but not limited to adverse weather, industrial action, carrier delays, pandemic restrictions or force majeure events), we will contact you as soon as reasonably possible to let you know and will take reasonable steps to minimise the effect of the delay.

11.2 Provided we do this, we will not be liable for delays caused by such events. If there is a risk of substantial delay, you may contact us to cancel your order and receive a full refund for any products which have been paid for but not received.

12 CONTACT US

If you have any questions about our delivery services or need to report an issue with your delivery, please contact us:

Email: support@hulapods.co.uk

Website: www.hulapods.co.uk (via the contact section or webchat)

Post: 20 Wenlock Road, London, England, N1 7GU